VoIP™ provides 911 dialing
Your Safety is very Important to VoIP™!
911 dialing is automatically setup for use. For your safety every line comes with pre-activated 911 Dialing and E-911. VoIP™ supports 911 dialing and E-911 within our normal operating services. E-911 is the service that automatically gives the Emergency Services your SERVICE LOCATION ADDRESS. Your service and adapter is portable to any broadband connection, however if you travel with your adapter, or you move your number to a new address, you MUST re-register that new Service location Address with VoIP™; otherwise, dialing 911 will connect you to the PSAP(Public Safety Answering Point) of the last registered physical Service Location Address for your number, and the Emergency personnel would not know the new address you are calling from and you must state your name and address clearly. All emergency calls would be routed to the public safety answering point and would display only the Service Location Address provided by the customer upon sign up. Service address cannot be a PO box or storage area. You agree to advise all individuals of this limitation who may have occasion to place calls over this service from the location at which you have installed your device. VoIP™ emergency dialing is only available on VoIP™ certified devices or equipment. When you dial 911 on your phone utilizing VoIP™ service, your call may be routed to a different dispatcher than that used for traditional 911 dialing. The dispatcher will be located at either the Public Safety Answering Point (PSAP) or will be local emergency service personnel designated for the address you listed at the time you registered for the service. In addition, VoIP™ 911 service has fewer capabilities than traditional 911 service as follows:
VoIP™ 911 service will not function if your adapter fails or is not configured correctly or if your VoIP™ service is not functioning for any reason, including, but not limited to, in the event of a power outage, broadband Internet service outage, or suspension or disconnection of your service due to non payment. If there is a power outage, you may be required to reset or reconfigure the VoIP™ equipment prior to being able to use your VoIP™ service, including for 911 purposes. The PSAP or local emergency service dispatcher receiving VoIP™ 911 emergency service is only going to be able to capture the Service Location Address provided by you upon sign up, It is Customer's sole Responsibility to designate a correct physical address for E-911. Please see our Terms of Service for more information about the 911 dialing feature.