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VoIP™ has designed a solution that not only offers substantial cost reduction but a lot more. By converging to an IP infrastructure, your call centers can evolve to multimedia contact centers, delivering a differentiated customer experience with a choice of customer contact options.
Convergence creates a virtual contact center by distributing features and functionality to all of your call centers. Your customer calls are efficiently routed across the network, according to your pre-determined business criteria.
VoIP™ provides managed solutions that consolidate corporate and call center voice traffic onto a unified, IP-based network, enabling you to deliver cost-effective, premium service to your customers.
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